If you are a private customer with a Personal Contract Purchase, Conditional Sale or Personal Finance Lease contract, Payment Waiver is included as standard within your contract. This allows our customers to waive up to six monthly instalments, in the event of certain circumstances such as redundancy.
We know unemployment can cause many concerns for people when considering a financial commitment. Our Payment Waiver will cover you if you are made redundant through no fault of your own, waiving up to six of your regular monthly payment, which you will never have to repay, we will pay them for you. However there are certain conditions that you will need to meet.
Should you still be unemployed after we have waived six of your regular monthly payments, you will be given the option to hand back your vehicle and walk away from your agreement without any further financial liability, on the basis that your account is not in arrears. You can also pay off any outstanding arrears and still be entitled to walk away. Excess mileage and/or damage charges may apply.
If at the end of the six months period you continue to be unemployed and unable to pay your regular monthly payments then you can hand the car back to us. If you do this, we will waive all future instalments (including any funded insurance), but you will have to pay:
Please note, this may not always be the best option for you. Depending on how long you have made payments to us or the amount of deposit you paid originally, you may wish to consider part exchanging or selling your vehicle to a third party. In which case, you may wish to contact your dealer to discuss your options further. Whatever you plan to do, we urge you to contact us if you cannot make further payments, don’t delay and try to avoid defaulting on your agreement. You will find details of agencies you may want to speak to and help available on our financial support page.
You will be required to complete a Payment Waiver application form. The information you will need to submit in the form is as follows:
Once you have gathered all your information required, please go to your online account to complete the form and upload your evidence.
If you haven't already, register your account via two step login process. You will need your agreement number and your registration number to hand.
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